Hackers Drain $6,958 From 72-Year-Old’s Wells Fargo Account, Initiate Louis Vuitton Shopping Spree As Bank Takes Zero Action, Refuses To Reimburse: Report

Wells Fargo reportedly put a 72-year-old man through a nightmare ordeal after hackers drained thousands of dollars from his bank account.

Hackers drained approximately $6,958 from John Hresan’s Wells Fargo business account in early June, but the trillion-dollar lender refused to reimburse him despite its Zero Liability Protection policy, reports the Virginia-based news station WWBT.

“My bank of 39 years totally let me down. And that upsets me.”

The Zero Liability Protection policy guarantees that a bank or any other financial institution won’t hold a customer responsible for losses in case of unauthorized card transactions as long as they are reported promptly.

According to the report, the hackers went on a shopping spree at a Louis Vuitton store in New Jersey after draining cash and applying for two credit cards.

“They applied for one in my name. They applied for one in my wife’s name. And I told the people at Wells Fargo, ‘These were fraudulently obtained. Please destroy them. We don’t want them. Here they are.‘”

Two weeks after informing Wells Fargo, Hresan says the lender called to ask about the credit cards, despite the fact that he had already promptly informed them of the incident.

And although Hresan visited the local Wells Fargo branches in person, calling, emailing and filing fraud claims, the bank still refused to reimburse him.

Hresan eventually contacted WWBT and two days after the incident gained media attention, Hresan says Wells Fargo issued a full reimbursement.

“…$7,000 is a lot of money to us and we don’t take that lightly. And as I said, maybe some people would just look at it and say, ‘Well, it’s just a rounding error.’ But to me, it’s not. It’s $7,000.”